Shipping policy

SHIPPING POLICIES
The value of shipping and transporting the products will be informed at the time of generating the
purchase order, clarifying that this charge may vary depending on the city where the dispatch must
be made and will be definitively informed in the email accepting the order. purchase order and
confirmation of successful payment.
From the acceptance of the purchase order to the consumer, Saeta Sport through the transport
company Coordinator Mercantile S.A.S, will be obliged to deliver the product purchased through
this website, in the terms stipulated for it, 5 to 15 business days after acceptance of the purchase
order. Saeta may also refuse to accept orders or deliver the products in areas that are outside the
coverage area.
The sale will be subject to the inventory of the product- If at the time of placing the order the product
is not available, Saeta Sport will proceed to contact the consumer and will make available a
voucher charged for the value of the purchase or the refund of the money. In addition, customers
will be able to validate the delivery status of the order through the website https://es.usps.com/

DELIVERY OF ORDERS:
The delivery periods are references provided by the carriers we currently have, for this reason the
delivery dates (after payment approval) may vary from 2 to 4 business days in the city of Bogotá
and the Metropolitan Area, from 3 to 7 business days in major cities and 4 to 10 business days for
the rest of the country; These same dates could be affected due to transport news that occur in the
national territory. Conditions beyond our control such as: Weather and road conditions, landslides,
stoppages, road closures, MOBILITY RESTRICTIONS due to the national quarantine that affect the
delivery of your orders will not give rise to compensation of any kind.
• If any of the events described above occur, SAETA will contact you to provide For an optimal
solution, it is necessary to fill out all the contact information correctly and accurately: telephone,
email and shipping address. If there are errors in any of the contact information provided, delivery
will not be possible within the time mentioned above.
• It is understood that any person who is at the address where the delivery is to be made is
authorized by the User to receive their order, and, therefore, SAETA is exonerated from any
responsibility for the delivery that is made, provided that the same is made at the registered address
on the Website.
• We deliver in most of the municipalities of Colombia as long as it is within the area or perimeter
offered by the Coordinator transporter. Delivery times vary according to your location, the state of
the weather and the roads.
• To guarantee delivery at the established time and place, it is necessary to write the
street/road/avenue, with their numbers, completely.
• Keep in mind that Saturdays, Sundays or holidays do not count as business days.