F.A.Q.
SHOPPING
WHAT PAYMENT METHODS DO THEY HAVE?
Our selected payment platform is Mercado Pago, here you can use different payment methods:
Credit cards (American Express, VISA Diners, MasterCard), PSE, and Cash payments such as:
Baloto, Efecty, 4-72 and SER.
CAN I CANCEL MY PURCHASE?
In accordance with the right of withdrawal established by law 1480 art. 47, you can do so within a
maximum period of 5 business days from the delivery of the product. In addition, you must return it
in the same conditions in which you received it. Transportation costs and others that lead to the
return will be covered by the consumer.
WHY DID I GET AN ERROR MESSAGE WHEN PLACING MY ORDER?
Please make sure you have completed all steps of the checkout process before clicking the 'buy
now' button. The 'buy now' button is the last step in the process and if you press it before you have
completed all the previous steps, it may generate an error message.
However, if you have completed all steps of the checkout process and still received an error
message, please contact us so we can assist you.
WHY WAS MY ORDER REJECTED?
Please check that you have entered all your details correctly on the order processing page. If the
payment has not been made correctly, but all the information is correct, it is possible that the issuer
of your card has denied the payment. Contact them or try a different card or other payment method.
WHY DOES NOTHING HAPPEN WHEN I CLICK 'BUY NOW'?
It could be a connection error. Please close the website, clear your browser history, and make sure
you have cookies and pop-ups enabled.
WHY CAN'T I FIND MY SIZE?
If the size you are looking for has an envelope icon next to it, it is because the item is out of stock in
that size. When there are no sizes left for a garment, it will say 'Sorry, this item is currently out of
stock'. We regularly replenish stock for the current season and update our website every day based
on availability in our stock.
WHERE DO I ENTER MY DISCOUNT COUPON?
When going to the shopping cart, you must enter the code in the Discount Coupon option
specifically in the Code field and click the Enter button.
WHY IS MY PROMOTIONAL CODE NOT WORKING?
Please copy and paste the code to match exactly. If you have entered the code correctly but it does
not work, please contact us.
WHY DID I NOT RECEIVE ANY CONFIRMATION EMAIL?
All notification messages are sent to the email address provided at the time of order. If the address
you entered is not correct straight, you will not receive the messages. Don't forget to also check the
spam folders for that email address. If you still haven't received any messages, please contact us.
DO YOU SHIP TO ANOTHER COUNTRY?
Yes, to everyone!
CAN I DELETE AN ITEM FROM MY CART?
To remove an item from the cart, simply click on the bag icon in the top right hand corner of the
page and click on the 'X' button next to the item.
CAN I PLACE AN ORDER BY PHONE?
You can also buy on our WhatsApp line: 350 7401129
DELIVERY
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We try to deliver orders as soon as possible, so we ship in a maximum of 2 business days from
payment approval. The delivery time will depend on the destination of the shipment. In Bogota the
estimated delivery time is 2 to 5 business days, to other major cities it is 3 to 7 business days and
smaller municipalities 4 to 10 business days. An approximate delivery time is indicated on the order
processing page and the shipping guide will arrive in your email so that you can track the order
once it is shipped.
DO I HAVE TO PAY SHIPPING COSTS?
We will inform you of the cost of shipping and transporting the products at the time of generating the
purchase order and it may vary depending on the city in which you wish to receive it.
WHY DID I NOT RECEIVE AN E-MAIL NOTICE FROM THE DISPATCH OF MY ORDER?
Check your email spam folder. You can also view your dispatch notifications by logging into your
SAETA account.
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ITEM?
If you think your item is defective, contact us by email at isw.usa@saetasport.com or our
WhatsApp: +1 321 977 0559 and we will tell you what to do.
WHY DID I NOT RECEIVE MY ORDER?
Look at the delivery date on the mail about the dispatch of the package, to see if it contains more
details. The delivery date indicated when ordering is approximate. You can track the delivery status
of your order through the site https://es.usps.com/
If your order tracking status hasn't changed for 5 days, please contact us.
The package may have been left at a neighbor's house, but that should show up in the tracking
data. If you still can't locate the package 24 hours after the tracking status has changed to
'delivered', please contact us.
WHAT DO I DO IF I HAVE BEEN SENT AN INCORRECT ITEM?
If you have received an incorrect Product in your order, contact our customer service team by
writing to isw.usa@saetasport.com or our WhatsApp: +1 321 977 0559. We will inform you how to
proceed with the return. Please provide as much information as you can about the incorrect item.
WHAT DO I DO IF I HAVE RECEIVED A DEFECTIVE ITEM?
If you consider that the Product you have received is defective, contact our customer service team
by email: isw.usa@saetasport.com or our WhatsApp: +1 321 977 0559 Our team will inform you of
how to proceed. Please provide as much detail as you can about the defect.
WHAT HAPPENS IF MY PRODUCT IS NOT AVAILABLE?
The sale will be subject to the inventory of the product. If at the time of placing the order your
product is not available, we will contact you to deliver a voucher charged for the value of the
purchase or the money back.
EXCHANGE AND RETURNS
CAN I RETURN MY ITEM TO A STORE?
If you can do it as long as you meet all the requirements of our Policy of changes and guarantees.
Remember that personalized products do not have change.
HOW LONG DOES EXCHANGES OR RETURNS TAKE?
We have up to 15 business days to respond to the email indicating the process you must follow.
WHERE DO I SEND THE PRODUCTS I WANT TO RETURN?
If you want to change a product by size or exchange it for another product, you must send us an
email to isw.usa@saetasport.com You must write the number of your order, the reason for the
change and the product and size for which you want to change it. We will reply to you by email with
the steps to follow. You must bear in mind that in these cases the buyer assumes the return
shipping costs to our warehouses and we assume the return shipping costs to your home.
Remember that personalized products do not have change.
MY ACCOUNT
HOW DO I REGISTER?
Enter and click on the upper right corner where you will see an icon that says SESSION, there you
must click and you will arrive at a form that you must fill out with your personal data and that's it!
You will have your own account so you can access your data, view your order history, and track
your orders.
DO I HAVE TO BE REGISTERED TO BUY?
No, you can buy without registering, easily and quickly. You only have to enter your e-mail, name,
surname, telephone and ID, when adding your products to the shopping cart.
HOW TO BUY?
Buying is very simple, you just have to follow the following steps:
To find the product you want to buy you can browse through the categories in our menu or use the
search bar.
° Once you have chosen the product you want, select the color, size, quantities and add it to the
shopping bag by clicking on the BUY button.
° Once you have added the product you can continue browsing and adding the other products you
want to the bag.
° When you have added all the products you want to buy, enter the shopping bag icon at the top
right to see the summary of your purchase. In the summary that you will find, you must verify that
the products that appear there correspond to those that you wish to buy, in the size, color and
quantities selected.
° If you want to use a 'Discount Coupon', you must enter the code in the 'ADD COUPON' space.
° Proceed to click on 'I have read and accept the terms and conditions and data processing policy',
clicking on 'FINISH PURCHASE'.
° Enter your email to continue with the purchase process.
° Fill in your personal or company data and shipping data.
° Click on the 'GO TO PAYMENT' button.
° You can pay with Visa, MasterCard, American Express, Diners Club credit cards, debit cards
through PSE (Savings or current account), Discount Coupon, Redemption Coupon, in cash through
Baloto and Efecty.
° To completely finalize your purchase process, click on BUY NOW.
Contact.
+1 321 977 0559
Po Box 784853
Winter Garden, FL 34778
saetaus.com
WHAT PAYMENT METHODS DO THEY HAVE?
Our selected payment platform is Mercado Pago, here you can use different payment methods:
Credit cards (American Express, VISA Diners, MasterCard), PSE, and Cash payments such as:
Baloto, Efecty, 4-72 and SER.
CAN I CANCEL MY PURCHASE?
In accordance with the right of withdrawal established by law 1480 art. 47, you can do so within a
maximum period of 5 business days from the delivery of the product. In addition, you must return it
in the same conditions in which you received it. Transportation costs and others that lead to the
return will be covered by the consumer.
WHY DID I GET AN ERROR MESSAGE WHEN PLACING MY ORDER?
Please make sure you have completed all steps of the checkout process before clicking the 'buy
now' button. The 'buy now' button is the last step in the process and if you press it before you have
completed all the previous steps, it may generate an error message.
However, if you have completed all steps of the checkout process and still received an error
message, please contact us so we can assist you.
WHY WAS MY ORDER REJECTED?
Please check that you have entered all your details correctly on the order processing page. If the
payment has not been made correctly, but all the information is correct, it is possible that the issuer
of your card has denied the payment. Contact them or try a different card or other payment method.
WHY DOES NOTHING HAPPEN WHEN I CLICK 'BUY NOW'?
It could be a connection error. Please close the website, clear your browser history, and make sure
you have cookies and pop-ups enabled.
WHY CAN'T I FIND MY SIZE?
If the size you are looking for has an envelope icon next to it, it is because the item is out of stock in
that size. When there are no sizes left for a garment, it will say 'Sorry, this item is currently out of
stock'. We regularly replenish stock for the current season and update our website every day based
on availability in our stock.
WHERE DO I ENTER MY DISCOUNT COUPON?
When going to the shopping cart, you must enter the code in the Discount Coupon option
specifically in the Code field and click the Enter button.
WHY IS MY PROMOTIONAL CODE NOT WORKING?
Please copy and paste the code to match exactly. If you have entered the code correctly but it does
not work, please contact us.
WHY DID I NOT RECEIVE ANY CONFIRMATION EMAIL?
All notification messages are sent to the email address provided at the time of order. If the address
you entered is not correct straight, you will not receive the messages. Don't forget to also check the
spam folders for that email address. If you still haven't received any messages, please contact us.
DO YOU SHIP TO ANOTHER COUNTRY?
Yes, to everyone!
CAN I DELETE AN ITEM FROM MY CART?
To remove an item from the cart, simply click on the bag icon in the top right hand corner of the
page and click on the 'X' button next to the item.
CAN I PLACE AN ORDER BY PHONE?
You can also buy on our WhatsApp line: 350 7401129
DELIVERY
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We try to deliver orders as soon as possible, so we ship in a maximum of 2 business days from
payment approval. The delivery time will depend on the destination of the shipment. In Bogota the
estimated delivery time is 2 to 5 business days, to other major cities it is 3 to 7 business days and
smaller municipalities 4 to 10 business days. An approximate delivery time is indicated on the order
processing page and the shipping guide will arrive in your email so that you can track the order
once it is shipped.
DO I HAVE TO PAY SHIPPING COSTS?
We will inform you of the cost of shipping and transporting the products at the time of generating the
purchase order and it may vary depending on the city in which you wish to receive it.
WHY DID I NOT RECEIVE AN E-MAIL NOTICE FROM THE DISPATCH OF MY ORDER?
Check your email spam folder. You can also view your dispatch notifications by logging into your
SAETA account.
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ITEM?
If you think your item is defective, contact us by email at isw.usa@saetasport.com or our
WhatsApp: +1 321 977 0559 and we will tell you what to do.
WHY DID I NOT RECEIVE MY ORDER?
Look at the delivery date on the mail about the dispatch of the package, to see if it contains more
details. The delivery date indicated when ordering is approximate. You can track the delivery status
of your order through the site https://es.usps.com/
If your order tracking status hasn't changed for 5 days, please contact us.
The package may have been left at a neighbor's house, but that should show up in the tracking
data. If you still can't locate the package 24 hours after the tracking status has changed to
'delivered', please contact us.
WHAT DO I DO IF I HAVE BEEN SENT AN INCORRECT ITEM?
If you have received an incorrect Product in your order, contact our customer service team by
writing to isw.usa@saetasport.com or our WhatsApp: +1 321 977 0559. We will inform you how to
proceed with the return. Please provide as much information as you can about the incorrect item.
WHAT DO I DO IF I HAVE RECEIVED A DEFECTIVE ITEM?
If you consider that the Product you have received is defective, contact our customer service team
by email: isw.usa@saetasport.com or our WhatsApp: +1 321 977 0559 Our team will inform you of
how to proceed. Please provide as much detail as you can about the defect.
WHAT HAPPENS IF MY PRODUCT IS NOT AVAILABLE?
The sale will be subject to the inventory of the product. If at the time of placing the order your
product is not available, we will contact you to deliver a voucher charged for the value of the
purchase or the money back.
EXCHANGE AND RETURNS
CAN I RETURN MY ITEM TO A STORE?
If you can do it as long as you meet all the requirements of our Policy of changes and guarantees.
Remember that personalized products do not have change.
HOW LONG DOES EXCHANGES OR RETURNS TAKE?
We have up to 15 business days to respond to the email indicating the process you must follow.
WHERE DO I SEND THE PRODUCTS I WANT TO RETURN?
If you want to change a product by size or exchange it for another product, you must send us an
email to isw.usa@saetasport.com You must write the number of your order, the reason for the
change and the product and size for which you want to change it. We will reply to you by email with
the steps to follow. You must bear in mind that in these cases the buyer assumes the return
shipping costs to our warehouses and we assume the return shipping costs to your home.
Remember that personalized products do not have change.
MY ACCOUNT
HOW DO I REGISTER?
Enter and click on the upper right corner where you will see an icon that says SESSION, there you
must click and you will arrive at a form that you must fill out with your personal data and that's it!
You will have your own account so you can access your data, view your order history, and track
your orders.
DO I HAVE TO BE REGISTERED TO BUY?
No, you can buy without registering, easily and quickly. You only have to enter your e-mail, name,
surname, telephone and ID, when adding your products to the shopping cart.
HOW TO BUY?
Buying is very simple, you just have to follow the following steps:
To find the product you want to buy you can browse through the categories in our menu or use the
search bar.
° Once you have chosen the product you want, select the color, size, quantities and add it to the
shopping bag by clicking on the BUY button.
° Once you have added the product you can continue browsing and adding the other products you
want to the bag.
° When you have added all the products you want to buy, enter the shopping bag icon at the top
right to see the summary of your purchase. In the summary that you will find, you must verify that
the products that appear there correspond to those that you wish to buy, in the size, color and
quantities selected.
° If you want to use a 'Discount Coupon', you must enter the code in the 'ADD COUPON' space.
° Proceed to click on 'I have read and accept the terms and conditions and data processing policy',
clicking on 'FINISH PURCHASE'.
° Enter your email to continue with the purchase process.
° Fill in your personal or company data and shipping data.
° Click on the 'GO TO PAYMENT' button.
° You can pay with Visa, MasterCard, American Express, Diners Club credit cards, debit cards
through PSE (Savings or current account), Discount Coupon, Redemption Coupon, in cash through
Baloto and Efecty.
° To completely finalize your purchase process, click on BUY NOW.
Contact.
+1 321 977 0559
Po Box 784853
Winter Garden, FL 34778
saetaus.com