Contact information

E-COMMERCE ASSISTANCE

The Saeta Sport Customer Service team is dedicated exclusively to providing technical support, assistance in the purchase process, and tracking of orders placed through our official online store.

Note: Through these channels, queries related to sales in physical stores or external distributors are not processed.

OFFICIAL CONTACT CHANNELS

To ensure efficient management of your requests, we provide our direct service lines:

Email Support: Send your inquiries and order details to usasales@saetasport.com. Our team will provide you with a response in the shortest possible time.

Assistance via WhatsApp: Communicate directly with our advisors by sending a text message to +1 (407) 335 7974.

OPERATING HOURS

Our specialists are available to assist you during the following hours:

Monday to Friday: 9:00 a.m. – 4:00 p.m. (Eastern Standard Time - EST).
Saturdays and Sundays: Closed.

RETURNS CENTER

For the processing of exchanges, warranties, or authorized returns of your online orders, please direct the package along with your order number to our postal reception center:

SAETA SPORT Returns
PO Box 784853
Winter Garden, FL 34778

HOLIDAY CALENDAR (UNITED STATES)

Our digital support center and dispatch processes suspend operations during United States federal holidays. This includes:

New Year's Day
Martin Luther King Jr. Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Christmas Day

Please note that response times and shipping processing may experience slight variations during these dates or in high commercial volume seasons.