F.A.Q.
SHOPPING WHAT PAYMENT METHODS DO YOU ACCEPT?
We offer multiple secure payment options, including Credit and Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, and UnionPay), PayPal, and Shop Pay. All transactions are processed through certified third-party providers.
CAN I CANCEL MY PURCHASE? You may exercise your Right of Withdrawal within 5 business days of receiving your product. The item must be returned in its original, unused condition. Return shipping costs are the responsibility of the customer. To initiate a cancellation, please contact us at isw.usa@saetasport.com.
WHY DID I GET AN ERROR MESSAGE WHEN PLACING MY ORDER? Please ensure you have completed all required steps of the checkout process before clicking "Buy Now." If the error persists, please contact our support team for assistance.
WHY WAS MY ORDER REJECTED? Verify that all payment details (billing address, CVV, expiration date) were entered correctly. If the information is accurate but the payment is still declined, your card issuer may have rejected the transaction. We recommend contacting them or trying a different payment method.
WHY DOES NOTHING HAPPEN WHEN I CLICK "BUY NOW"? This may be a connection or browser error. We suggest closing the website, clearing your browser history/cache, and ensuring that cookies and pop-ups are enabled.
WHY CAN'T I FIND MY SIZE? If a size shows an envelope icon, it is currently out of stock. We regularly replenish our inventory and update the website daily based on availability.
WHERE DO I ENTER MY DISCOUNT COUPON? In your shopping cart or during checkout, enter the code in the "Discount Code" field and click "Apply."
WHY IS MY PROMOTIONAL CODE NOT WORKING? Ensure you have copied and pasted the code exactly as provided, without extra spaces. If the issue persists, the code may have expired or may not apply to the items in your cart.
WHY DID I NOT RECEIVE A CONFIRMATION EMAIL? Confirmation emails are sent to the address provided at checkout. Please check your Spam or Promotions folder. If you still cannot find it, contact us to verify your order status.
DO YOU SHIP INTERNATIONALLY? Yes, we provide worldwide shipping from our U.S. location.
CAN I DELETE AN ITEM FROM MY CART? Click the bag/cart icon in the top right corner and press the "X" or "Remove" button next to the item you wish to delete.
CAN I PLACE AN ORDER BY PHONE? Yes, you can reach us via WhatsApp at +1 (321) 977-0559 for personalized assistance.
DELIVERY & SHIPPING
Orders are processed and shipped within a reasonable timeframe following payment confirmation. Delivery times vary based on the selected shipping method, destination, and external factors such as carrier delays or customs processing for international shipments. Note: Estimated delivery times are provided as a general reference and are not guaranteed. Saeta Sport shall not be held liable for delays caused by shipping carriers, customs authorities, or circumstances beyond our control. Shipping costs and options will be displayed during the checkout process before the purchase is finalized.
ELIGIBILITY By using this website, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into binding agreements under applicable law.
INDEPENDENT RELATIONSHIP Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, or agency relationship between Saeta Sport and any user, collaborator, influencer, or third party.
FORCE MAJEURE Saeta Sport shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, supply chain disruptions, internet outages, or governmental actions.
ENTIRE AGREEMENT These Terms constitute the entire agreement between the user and Saeta Sport regarding the use of the website and supersede any prior agreements, communications, or proposals, whether electronic, oral, or written.